I got the wrong shirt. How can I get my correct order?

In the event of a wrong order, please contact Customer Service at support@shoperazorbits.com. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.

I received a defective or damaged product. What do I do?

Please contact Customer Service at support@shoperazorbits.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.

I ordered the correct size but it's a bit small/large can I return it and exchange it for a different size?

Sure just drop us a line and let us know how we can help yousupport@shoperazorbits.com

You should be finding your goods within 7 business days of ordering. Can’t wait? Check your email for your tracking number.

Do you have tracking numbers?

Yes, you should receive a tracking number by email as soon as your order ships. We ship business days, Monday-Friday.

How much is the shipping?

We offer free shipping on orders over $35 and a standard flat rate of $5.95 for anything under.

Do you ship internationally?

We do - please send a message to our customer service team who will be able to advise on the cost to your destination. Customers will be required to pay all duties and taxes upon receipt of your order as required by your country.

Can I return my order?

Yes, of course you can. We offer a no hassle returns policy. You don’t like it, swap it out. 100% satisfaction guarantee - no questions asked.

Yes, please review our full return policy.

My product is damaged. What do I do?

Simply email support@shoperazorbits.com so we can send you some fresh goods. We may ask that you provide a picture, or send the product back at your expense.

I entered the wrong address information. Can I still correct it?

We can try to make corrections to your order within 24 hours from the time that you submitted your order form. If you request for the corrections after 24 hours, we will no longer be able to update it on our end. You will then have to wait for your order to be shipped to you.

I just made an order but I changed my mind and i'd like to cancel it.

Please order carefully. You should contact us in the first 24 hours since placing your order, we will do our best to help you out and cancel your order if possible. Please contact Customer Service at at support@shoperazorbits.com

What's the ETA of my order?

An ETA can only be provided when your order has been released from production and transferred to the courier. The current turnaround time for production and delivery is 3-5 business days.

I received the shipping notification but I still haven't received my order?

Please contact the shipping company to check on your order. The tracking number is provided in the shipping notification that you have received. If your package was lost in the mail or missing, then contact customer service at support@shoperazorbits.com and we will try to help find the order for you.

FAQs - Shop Erazor Bits

: In the event of a wrong order, please contact Customer Service at support@shoperazorbits.com. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
: Please contact Customer Service at support@shoperazorbits.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
: Sure just drop us a line and let us know how we can help you
support@shoperazorbits.com
: You should be finding your goods within 7 business days of ordering. Can’t wait? Check your email for your tracking number.
: Yes, you should receive a tracking number by email as soon as your order ships. We ship business days, Monday-Friday.
: We offer free shipping on orders over $35 and a standard flat rate of $5.95 for anything under.
: We do - please send a message to our customer service team who will be able to advise on the cost to your destination. Customers will be required to pay all duties and taxes upon receipt of your order as required by your country.
: Yes, of course you can. We offer a no hassle returns policy. You don’t like it, swap it out. 100% satisfaction guarantee - no questions asked.
: Yes, please review our full return policy.
: Simply email support@shoperazorbits.com so we can send you some fresh goods. We may ask that you provide a picture, or send the product back at your expense.
: We can try to make corrections to your order within 24 hours from the time that you submitted your order form. If you request for the corrections after 24 hours, we will no longer be able to update it on our end. You will then have to wait for your order to be shipped to you.
: Please order carefully. You should contact us in the first 24 hours since placing your order, we will do our best to help you out and cancel your order if possible. Please contact Customer Service at at support@shoperazorbits.com
: An ETA can only be provided when your order has been released from production and transferred to the courier. The current turnaround time for production and delivery is 3-5 business days.
: Please contact the shipping company to check on your order. The tracking number is provided in the shipping notification that you have received. If your package was lost in the mail or missing, then contact customer service at support@shoperazorbits.com and we will try to help find the order for you.

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